Ghuwaya Hamad AlNeyadi

Human Resources & Admin Manager

Al Ain, Abu Dhabi, United Arab Emirates

Profile summary

Dynamic and results-oriented HR Manager with over 16 years of extensive experience in the healthcare sector. Adept at managing comprehensive human resources functions, including recruitment, employee relations, performance management, and organizational development. Proven ability to drive strategic HR initiatives, enhance employee engagement, and foster a positive work environment. Committed to supporting the goals of healthcare organizations through effective HR management and compliance with UAE labor laws.

Career highlights

Human Resources Manager | Administrative Operations: Managed organizational change activities at GMS, including the Abu Dhabi Health Authority project, restructuring and downsizing initiatives, HR function automation, and the salary structure project.

Compensation and Benefits: Validated and authorized compensation, salary adjustments, and end-of-service payouts for 2400 employees while maintaining payroll accuracy and regulatory alignment with pension funds.

HR & Admin Manager | Nafis Compliance: Engaged with MOHRE officials over one year to eliminate an AED 8 million Nafis penalty and reduce UAE national recruitment requirements, resulting in AED 15 million in savings.

HR & Admin Manager | Hospital Transition Lead: Managed the separation of 275 employees with full EOSB settlement and zero MOHRE legal cases, while securing 21 UAE national employees under four-year GMS contracts with M42.

HR & Admin Manager | Collections | Invoice Management: Negotiated a formal agreement with DLC to cap penalties at AED 400,000, transitioned attendance tracking to electronic systems, and reduced invoice submission cycles from four months to one month.

HR & Admin Manager | EOSB Settlement Compliance: Led the settlement of a 20-year EOSB for 1,950 employees valued at AED 124 million, negotiating the removal of AED 14.7 million in penalties through multi-agency legal coordination.

Key skills

SkillsDetail-Oriented Accuracy Proficient in Arabic Official Correspondence Project Management Payroll administration Customer Relationship Management HR Reporting and Analytics Organizational Change Management Manpower budgeting HR leadership Employee Relations and Labor Law Compliance Compensation and Benefits Management Leadership and Decision Making Performance Management
ProfessionalStrategic Workforce Planning Regulatory Compliance Employee Engagement Policy Harmonization Healthcare Licensing
TechnicalOracle HRMS Electronic Document Management Workforce Reporting Systems UAE Labor Law Data Integrity Management

Professional experience

Human Recourses and Admin ManagerJan 2024 - Present
Global Medical Solutions Hospital Management LLC and Global Medical Supply Chain LLC - Yas Holding GroupZayed Military Hospital / Abu Dhabi
  • Overseeing various functions within the organization's human resources department, including recruitment, employee relations, training and development, performance management, compensation, and benefits, HR policies and procedures implementation, compliance with employment laws and regulations, strategic workforce planning, and fostering a positive work culture.
  • Fostered a positive work culture by promoting employee engagement, well-being, and collaboration.
  • Ensured the alignment of HR strategies with organizational goals, acting as a trusted advisor to senior management on HR-related matters.
  • Managed full-cycle HR operational activities to maximize employee performance and productivity.
  • Spearheaded the alignment of HR policies with federal and local labor laws, ensuring organizational compliance.
  • Proactively resolved workplace conflicts to maintain a harmonious and productive working environment.
  • Contributed to the development of initiatives and strategies that enhanced employee satisfaction and retention.
Human Recourses and Admin ManagerJan 2024 - Present
Global Medical Solutions Hospital Management LLC- and Global Medical Supply Chain LLC- Yas Holding GroupAbu Dhabi, United Arab Emirates

Manages human resources and administrative operations for 2500+ employees, aligning departmental strategy with organizational objectives. Designs workforce planning, performance management, and leadership development frameworks. Advises senior management on policy implementation and compliance.

  • Designed manpower budgets and project planning for new tenders to maintain financial accountability.
  • Promoted employee engagement, well-being, and team-building initiatives to influence organizational culture.
  • Shapes HR procedures to uphold management standards and ensures alignment with federal and local labor laws.
  • Manages full-cycle HR operations, including recruitment, performance management, and compensation, to support organizational productivity.
  • Collaborated with Core and Cluster HR to assess and enforce policy harmonization across the group.
Human Recourses and Admin ManagerSep 2018 - Apr 2021
Emirates Response Services LLC & Knowledge Point Educational Consultant LLC – EDGE GroupAbu Dhabi
  • Aligns departmental mission and vision with organizational values, strategy, and KPIs.
  • Executed strategic Human Resources initiatives for workforce planning, performance management, and leadership development.
  • Enhancing HR image by establishing an internal goal to optimize employee and customer satisfaction with HR services.
  • Strengthened relationships within the workforce through the introduction of collaborative team-building exercises.
  • Oversees human resource operations through recruiting, advising, planning, monitoring, and assessing employee contributions.
  • Formulated and improved HR procedures to uphold management standards.
  • Directed activities to compile yearly manpower budgets by collecting information from various departments.
  • Prepared necessary manpower planning budgets for new projects and tenders.
  • Established a high-quality service delivery team cantered on clients to meet financial accountability and organizational KPIs.
  • Partnered with Core and Cluster HR to assess, analyze, and enforce new HR policies for the EDGE group as part of the Harmonization project.
HR Operations ManagerDec 2017 - Sep 2018
Global Medical Solutions Hospital Management LLC - Yas Holding GroupZayed Military Hospital / Abu Dhabi
  • Managed and oversaw the HR department workforce across GMS locations in the UAE, ensuring effective and timely service delivery to clients.
  • Developed workforce reporting systems to support decision-making and enhance management efficiency.
  • Collaborated with HR team members and clients to ensure successful project delivery and optimize operations for improved client service.
  • Managed client relationships and ensured compliance with regulations and client requirements.
  • Coordinated with department heads to assess staffing needs and implement effective recruitment strategies.
  • Led initiatives aimed at improving employee retention and job satisfaction.
  • Addressed employee grievances and managed employee relations in a timely manner.
  • Oversaw employee performance, grievances, and disciplinary actions in accordance with UAE Labor Law.
  • Coordinated healthcare licensing processes, including renewals, new applications, and liaising with the Health Authority.
  • Assisted with budgeting and staffing plans for major projects, including Zayed Military Hospital.
  • Fully responsible for preparing and organizing official correspondence and strategic operations between the company’s executive management, clients, and senior leadership.
  • Prepared and reviewed HR reports, providing necessary information to management and clients.
Employee Relation ManagerSep 2013 - Nov 2017
Global Medical Solutions Hospital Management LLC - Yas Holding GroupZayed Military Hospital / Abu Dhabi
  • Collaborated closely with the HR team to implement Employee Relations strategies, focusing on creating a positive workplace culture, promoting Emiratization, conducting exit interviews, enhancing employee engagement, performing job and workload analysis, and fostering effective team interactions.
  • Implemented electronic document management systems to improve HR operational efficiency.
  • Utilized Oracle HRMS for end-to-end HR operations management, ensuring seamless processes and data accuracy.
  • Monitored and evaluated internal control systems to ensure strict adherence to HR policies and procedures.
  • Planned and executed orientation programs for new employees, providing clear guidance on job responsibilities, company policies, and procedures.
Human Recourses and Admin ManagerSep 2018 - Apr 2021
Emirates Response Services L LC & Knowledge Point Educational Consultant LLC – EDGE GroupAbu Dhabi, United Arab Emirates

Designed human resources and administrative strategy, managing workforce planning and service delivery across the EDGE group. Aligned departmental operations with organizational KPIs. Managed manpower budgets and policy harmonization projects.

  • Standardized HR procedures to align with management requirements and compiled annual manpower budgets for new projects and tenders.
  • Managed employee welfare operations during the pandemic by coordinating protective measures, healthcare vendor collaboration, and staff presence planning.
  • Managed manpower contract projects for the UAE Armed Forces, executing documentation, risk analysis, and delivery within agreed scope and budget.
  • Established internal goals to measure and improve employee and customer satisfaction with HR services to refine the department's internal image.
  • Introduced collaborative team-building exercises to strengthen workforce relationships.
HR Operations ManagerDec 2017 - Sep 2018
Global Medical Solutions Hospital Management LLC- Yas Holding GroupAbu Dhabi, United Arab Emirates

Managed HR operations across UAE locations, overseeing workforce management and service delivery for clinical environments. Facilitated correspondence between executive leadership and clients. Ensured compliance with UAE Labor Law and regulatory requirements.

  • Managed HR workforce operations across GMS locations to maintain service delivery and compliance with client requirements and UAE Labor Law.
  • Built workforce reporting systems to inform management decisions and coordinated healthcare licensing processes with the Health Authority.
  • Collaborated with department heads to assess staffing requirements and executed recruitment strategies for major projects, including Zayed Military Hospital.
Employee Relation ManagerSep 2013 - Nov 2017
Global Medical Solutions Hospital Management LLC- Yas Holding GroupAbu Dhabi, United Arab Emirates

Managed employee relations for 2,400 staff, aligning human capital practices with UAE labor law and Emiratisation objectives. Oversaw HR operations, internal controls, and regulatory compliance for healthcare professional qualifications within the Abu Dhabi healthcare framework.

  • Validated and authorized compensation, benefits, salary adjustments, and end-of-service payouts for 2,400 employees to maintain payroll accuracy.
  • Implemented an electronic document management system to transition HR operations to digital workflows and maintain data integrity.
  • Managed employee registrations, transfers, and benefit applications by coordinating with the Abu Dhabi Retirement Pensions and Benefits Fund to ensure compliance with regulatory requirements.
Acting Human Resources ManagerSep 2013 - Nov 2017
Global Medical Solutions Hospital Management LLC- Yas Holding GroupAbu Dhabi, United Arab Emirates

Managed human resources operations for Global Medical Solutions Hospital Management, including the healthcare licensing unit, recruitment section, and Presidential Guard service contracts. Oversaw regulatory compliance with the Health Authority - Abu Dhabi and aligned recruitment and manpower strategies with organizational pay scales and project requirements.

  • Managed the GMS and GMSC healthcare licensing unit, coordinating with the Health Authority - Abu Dhabi to resolve employee and candidate licensing issues while maintaining regulatory compliance.
  • Managed recruitment processes by generating, analyzing, and approving candidate master reports and job offers in alignment with established budget and PayScale parameters.
  • Managed HR operations for Presidential Guard service contracts, including personnel recruitment, policy revision, pay scale evaluation, and grading system assessments.
Employee Relation OfficerSep 2007 - Aug 2013
Global Medical Solutions Hospital Management LLC- Yas Holding GroupAbu Dhabi, United Arab Emirates

Managed payroll, compensation, and benefits transactions while maintaining personnel data integrity across the organization. Facilitated communication between employees, management, and clients to support operational standards and policy compliance.

  • Executed payroll, compensation, and benefits transactions according to GMS and MSC policy requirements.
  • Drafted employment contracts, issued employee certificates, and calculated end-of-service benefits for hospital staff.
  • Resolved client inquiries and complaints, and maintained personnel files and leave balance records.
Manager's assistantSep 2005 - Sep 2006
Mohammed bin Khalid Al-Nahyan SchoolAbu Dhabi, United Arab Emirates

Coordinated administrative operations and institutional communications under school leadership. Managed daily reporting cycles and staff relations. Served as the primary liaison between the school, government ministries, and external stakeholders to maintain operational alignment.

  • Prepared daily management reports for senior leadership and compiled data for Ministry of Education requests.
  • Coordinated communications between the school, external institutions, local and international companies, and families.
  • Monitored staff attendance, resolved complaints and suggestions, and built school schedules to maintain operational flow.

Education

Bachelor's Degree in Business Administration/ManagementJan 2004 - Jun 2004
UAE University – College of Business Economics

Certifications

CIPD Level 5 - Diploma in Human Resource ManagementOakwood International/Dubai2018-01-01T00:00:00.000Z

Languages

Arabic · Native

English · Professional